Return & Refund Policy
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition as received.
- Unused, undamaged, and with all original tags.
- Must include original packaging.
- A receipt or proof of purchase is required.
How to Start a Return
To request a return, please contact us at: [email protected]
If your return request is approved:
- We will send you a return shipping label.
- You will receive instructions on how and where to send the package.
Note: Items returned without prior approval will not be accepted.
For any return-related questions, contact us at: [email protected]
Damages & Issues
Please inspect your order when it arrives. If the item is defective, damaged, or if you received the wrong product, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for the following items:
- Customized or personalized items.
- Sale or discounted products.
- Gift cards.
Exchanges
If you want to exchange an item, start a return first. After the return is approved, you can place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you if the refund is approved.
If approved:
- The refund will be processed to your original payment method.
- Refund processing takes 7–10 working days as per our payment gateway SSLCOMMERZ.
- Your bank or card issuer may take additional time to complete the refund posting.
